Material Testing Equipment Malaysia | Material Testing Equipment Malaysia | Material Testing Equipment Malaysia

When investing in cutting-edge technology like Universal Testing Machines (UTMs), robust support is paramount for seamless operations and optimal performance. NL Scientific stands out in the industry by offering comprehensive support for their testing machines, ensuring users around the globe experience unparalleled assistance throughout their journey.

Remote Diagnostics with TeamViewer:
NL Scientific goes the extra mile by incorporating advanced technology into their support system. Each sold testing machine comes with full application and system support facilitated through the TeamViewer program. This innovative tool allows remote access to the materials testing system, enabling swift diagnostics from anywhere in the world. With this capability, NL Scientific's technical support team can efficiently identify and address potential issues, minimizing downtime and ensuring continuous functionality.

Efficient Parts Availability:
Timely repairs are a cornerstone of effective support. NL Scientific maintains a well-stocked inventory of parts for all standard systems, streamlining the repair process. This means that any necessary replacements can be quickly dispatched, contributing to efficient maintenance and minimizing disruptions to testing processes.

Responsive Direct Support:
NL Scientific values direct communication and offers direct support in English from 8 am to 6 pm, GMT+8. This ensures that users have access to real-time assistance during their operational hours, fostering a sense of confidence in the reliability of NL Scientific's support infrastructure.

Global Reach of Installation Support:
NL Scientific takes pride in its expansive global reach, providing on-site machine installations in over 85 countries. This commitment to global support ensures that users, regardless of their geographical location, can benefit from NL Scientific's expertise during the crucial installation phase.

Support Through TeamViewer Software:
NL Scientific goes a step further by providing services for immediate support through team viewer. This enables the technical support team to remotely access the user's system for diagnosis and troubleshooting. For added security, users have the flexibility to disable this feature, reflecting NL Scientific's commitment to providing solutions that align with user preferences and security protocols.

NL Scientific's support infrastructure transforms the experience of owning and operating Universal Testing Machines. From remote diagnostics and efficient parts availability to responsive direct support and global installation assistance, NL Scientific ensures that users are equipped with the necessary resources to maximize the capabilities of their testing equipment. This unwavering commitment to support positions NL Scientific as a trusted partner in the realm of material testing and research.